Nexi Property, is a family-run business based in Cambridge, who upholds its core values of transparency, ethics, client-centricity, and accountability. In the rare instance that you have a complaint, we kindly request that you initiate the process by submitting a written complaint to one of our partners mentioned above. Please understand that depending on the complexity of the issue, resolution may take longer than anticipated. However, we assure you that your complaint will be duly acknowledged, and we will respond comprehensively after conducting a thorough investigation, typically within a period of 7 days. Our primary aim is to address your concerns to the satisfaction of all parties involved. However, if for any reason this is not the case or if you are dissatisfied with our response, we want to make you aware that we are affiliated with one of three government-approved independent redress schemes. These impartial schemes serve as dedicated platforms for resolving disputes between consumers and agents, ensuring a fair and unbiased resolution process.

The three government approved redress schemes are;

• The Property Ombudsman (tpos.co.uk)
• Ombudsman Services: Property (ombudsman-services.org)
• Property Redress Scheme (theprs.co.uk)

The Property Ombudsman Limited, Milford House, 43 – 55 Milford Street, Salisbury, Wiltshire, SP1 2BP

Tel: 01722 333 306 | Email: admin@tpos.co.uk | Website: www.tpos.co.uk

Property Redress Scheme, 1st Floor, Premiere House, Elstree Way, Borehamwood, WD6 1JH